Skin Care Total


Find below some of the answers to your common queries. Please go through them to get a clearer picture of the shopping experience with us. However, if you have some other questions then do not hesitate in calling us, visiting our live chat section or leaving us an email. We would love to hear from you.

Can I order by phone?

Yes, we have a dedicated phone line that you can call if you wish to place an order over the phone or would like more information on the range of products we sell, or our delivery options. Simply call 0203 322 2164 and you’ll swiftly be connected to one of our friendly customer service staff.

What delivery service do you use?

Here, at, we ensure that all your products arrive with you in time and in total discretion. This is why we use two of the largest delivery and logistic experts, Royal Mail and UPS.

Are there any hidden charges?

No, we show all costs including the total price of your shopping cart plus shipping costs throughout your checkout process.

Do I have to sign on delivery?

Yes, for both Royal Mail and UPS deliveries, we require that you sign on delivery. This is to confirm that you have received your package. If you are not at home at the time of delivery, Royal Mail is able to arrange delivery for a day that is convenient for you.

What payment options are available?

We offer a wide range of payment options so that you are able to choose the one that is right for you. Choose from Debit/Credit Card, Cheque/Postal Order, Bank Transfer or Pay by Cash (Pay Point). You are also able to split the cost over different tenders. You can do this by calling our customer service team on 0203 322 2164.

Will my Personal Information be shared with 3rd parties?

No, we strongly disagree with the idea of passing on personal information. All the information you submit is handled with the up most privacy and confidentiality. You can rest assured that your personal information will never be passed along to any 3rd parties.